Resources

Medical Transcription

Source Pilani is the first and the only rural BPO in India to venture into the high end medical transcription. Our vision is to make Pilani a hub of sorts as regards Medical Transcription. Find out more about our service offering.

Medical transcription is the process of transcribing medical records dictated by doctors and others, including history and physical reports, clinic notes, office notes, operative reports, consultation notes, discharge summaries, letters, psychiatric evaluations, laboratory reports, x-ray reports and pathology reports.

It involves receiving dictation by tape, digital system or voice file; and using earphones, a foot pedal for start-stop control and a word processing program. In addition to knowledge of medical terms and computer skills, the process requires excellent listening and language skills.

Medical transcription is projected as the India’s fourth largest foreign exchange earner over the next five years.

SourcePilani feels proud to be the first and the only Rural BPO to offer highly cost effective solutions in the field while maintaining the global quality standards.

Social Media Outsourcing

SourcePilani specializes in executing repetitive standardized social media tasks for national and international clients.With an array of expertise in various online tasks SourcePilani is the best potential back office to any social media agency.

SourcePilani offers it expertise in Social Media Outsourcing to social media agencies who want to make an impactful web presence and increase the web visibility of their clients. With a proven track record of success, we offer the following services:

  • Customised Target Marketing
  • Web Analytics
  • Maintaining web presence on Social Networking Sites
  • Micro and Macro Blogging
  • Content Generation
  • List Generation

Customer Call Center Support

SourcePilani offers quality vernacular call cenmter customer support. SourcePilani effectively handles both inbound and outbound call centre functions, while catering the to the wildly growing market for vernacular customer support.

SourcePilani has broken new ground by offering both outbound and inbound vernacular customer call center support services. Operating from the hinterland, SourcePilani is a hub of native Hindi and Marwari speakers and thereby delivers high quality vernacular service. SourcePilani’s service offering comprises of:

  • Customer support
  • Answering general queries
  • Billing information / helpdesk
  • Troubleshooting
  • Directory assistance